Terms & Conditions

These Terms and Conditions govern the use of counselling services provided by Manomitram Counselling Centre. By booking or attending a counselling session, clients agree to the following terms.

For Counsellors

Counsellors who join Manomitram Counselling Centre are required to review and agree to the detailed terms and conditions that are shared with them via official communication before starting their association with the centre.

For Clients

Free Session Policy

• A maximum of one free introductory session is allowed per client.

• The free session can be availed from any one of the services offered by Manomitram.

• The free session is available only for new users who have never used any of our paid services before.

Session Duration

• Standard counselling session: 40 minutes

• Free introductory session: 10 minutes

• Extended session: 90 minutes

Session Participation Rules

• Clients are expected to join the session at the scheduled time.

• The buffer time to join a session is 15 minutes from the scheduled start time.

• If the client does not join within this buffer time, the counsellor may disconnect the session and no refund will be provided in such cases.

• Clients cannot call the counsellor directly during a live session but may disconnect from the session if required.

Rescheduling Policy

• Rescheduling is allowed only if the client informs us at least 1 hour before the scheduled session.

• If prior notice is not given within this time frame, the session will be considered completed and will not be rescheduled.